Delivery Information

 

Nationwide Delivery

We offer a nationwide delivery service across the Republic of Ireland (excluding Northern Ireland). For island residents, we will deliver to the nearest port serving the island. Don't hesitate to contact us for more information.

 

Delivery Costs - For a limited time we are offering free delivery on web orders. You will not be charged

  Standard Delivery over €80Less Than €80 ex vat
Small Items Free Delivery €7.99
Large Appliances Free Delivery €11.99
H/D Equipment & International  POA POA


  • Delivery for mainland Ireland is FREE on any value web order throughout January
  • Heavy Duty items of equipment will be priced on application.
  • Orders placed before 2pm are next day delivery (Excludes weekends).
  • Orders placed on a weekend will not be processed until the next working day.
  • This excludes The Achill Islands and Aran Island - these are both 72 hour delivery. Please phone 021 4889966 for details.

 

Delivery Times

  Delivered InDelivered by
Small Items 2-3 working days DPD
Large Orders 1-3 working days Our Own Vans
Installations An Arranged Time Our Own Engineer

 

Can I track my order?

Yes! For small items delivered by DPD, we will email you the details of your DPD tracking number. For large appliances, we will contact you to arrange delivery. On the previous day, your driver will contact you in advance of arrival.

 

What happens if I miss my delivery?

For small items delivered by DPD, the driver will leave details of the local depot where you can collect your item. DPD will only deliver to the address specified on the order and the delivery must be signed for. For large items, if nobody is home to accept, inspect, and sign for the delivery, it will be returned to our warehouse and a re-delivery charge will apply.

 

Can you deliver during evenings or weekends?

Yes. We can pre-arrange times that are convienient to you to accept delivery. If you need to change your delivery date or address, you must contact us at the above address at least 48 hours prior to dispatch of your order.

 

Do you provide an installation and service?

Yes, on request we can provide an installation and assembly for your requirements and more.

 

What should I do if there is a problem with my delivery?

You are required to inform us of any damage within 3 days of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should:

  1. Inform the delivery team of the damage before they leave your home
  2. Contact our online orders team immediately at info@mgcatering.ie
  3. Do not use or move the item until the matter is resolved, to avoid further damage

 

Please note: If your order is not in stock, we will send you a back order notification with any lead time that may apply.

If you are sending someone else to collect, you must inform us of this person’s name and they must bring the relevant documents instead. For full terms and conditions, see our Online Sales Terms

 

Returns made simple

We are happy to offer a full refund (excluding delivery and return costs) for unopened, non-customised items up to 14 days after you receive them. We can also facilitate a change or cancellation of your purchase right up until it is dispatched. For full terms and conditions, please see our Returns Policy. To return or exchange a product, contact our Online Orders team at info@mgcatering.ie